FAQ's


Frequently Asked Questions

Being a member of mallowstreet will give you instant access to the pensions community and provides the ideal place for you to:

1. Build relationships: find, connect and build relationships with over 3,000 of your industry peers.



2. Access top quality education: mallowstreet hosts a wealth of educational content, both on and offline, to help develop your understanding of the ever-changing pensions industry.

3. Collaborate with your peers: mallowstreet harnesses the wisdom of the crowd to help you achieve your goals more efficiently.

4. Increase your distribution: build your brand, distribute your research and share your expertise with a willing and engaged audience.

If you are a professional in the institutional pensions industry, you can get involved in a number of different ways: post blogs, contribute to forums, watch and upload videos, browse services and solutions, access our research library of papers, build your own network and make new connections.

mallowstreet is designed for the institutional pensions industry. There are four key groups of people who use mallowstreet: Trustees, Advisors, Expert Contributors and Solution Providers.

  Trustees: 35% of the total community. This includes Chief Investment Officers, Investment Committee Members, Trustees, Corporate Sponsors, Member Nominated Trustees, Internal Advisors, HR Directors, Pensions Managers and Scheme Secretaries.


  Advisors and Consultants: 45% of the total community. This includes Actuaries, Accountants, Administrators, Investment Consultants, Lawyers..


  Expert Contributors: 10% of the total community. This includes Academics, Industry Bodies and Researchers such as the Pensions and Lifetime Savings Association (PLSA), Pension Management Institute (PMI), The Pension Regulator (TPR), Department of Work and Pensions (DWP). All expert contributors are permitted access at mallowstreet’s discretion.

  Solution Providers: 10% of the total community. This includes: Asset Managers, Buyout Providers, Investment Banks, Hedge Funds, Fund of Funds.

mallowstreet is strictly for pensions professionals, as such, we do not allow journalists or recruiters onto mallowstreet.

mallowstreet is FREE for Decision Makers, Advisors and Expert Contributors. 

The mallowstreet business model is based on the subscriptions paid by Solution Providers*. 

Many of these companies have made significant investments over the last few years in order to get their ideas and products in front of prospective clients. For these members, mallowstreet provides a much more effective way of achieving this objective. In return, we ask them to provide education and insight into key developments in the industry, collaborate with the wider community and take an active part in the general conversations.

*When we say ‘Solution Providers’, we are referring to any company providing services or products to the pensions industry of any (or almost any) description. Solution Providers include Asset Managers, Buyout Providers, Investment Banks, Hedge Funds, Fund of Funds etc.

Solution providers are welcome to join the mallowstreet community. 

If you would like to join mallowstreet please enter your details in the registration section and we will be in touch.

The information you will have to provide to us when you register to join mallowstreet is fairly standard: your name, the name of your organisation and the nature thereof, your own role your email address.

Once you have been approved, you will be required to complete your personal profile on mallowstreet.com in order to introduce yourself to the community. As with all social media platforms, the more thoroughly you do this, the easier it will be for others to interact with you.

You should not get any spam as a result of joining mallowstreet. As part of an online community, you are likely to receive direct messages and connection requests from other members of the community. mallowstreet sends out community emails, twice-weekly, in order to keep you up to speed with the latest content available on the site.

You are able to update your mailing preferences and choose the frequency that you would like to receive these updates.

You can also access further mallowstreet updates by finding us on LinkedIn or following us on Twitter @mallowstreet

mallowstreet is a site for investment professionals, therefore the relevant FCA restrictions apply on our site.

Successful social media applications demonstrate that the most effective way to manage the network of relationships is to give the community the tools to allow them to interact in a professional manner and provide a secure environment to be open and candid about what they think.

As such, we lightly monitor the interactions of our community but, in the relatively small and responsible world of pensions professionals, we do not need to try to control what every member posts online.

We ask all of our users to act courteously and in the interests of maintaining mallowstreet as a helpful, enjoyable and educational place to connect, whether posting under your own name or anonymously.

Any community member has the ability to report inappropriate content to the mallowstreet team for consideration.

We've laid out some Community Guidelines below that you should read and follow as you interact on mallowstreet. 

When you register to join mallowstreet, we will contact you with 24 hours to confirm your details in order to approve your registration.

Trustees and other pension fund decision makers, can only join mallowstreet once they have been approved as a member of a fund. Typically, this should take less than 48 hours.

The security of mallowstreet is vitally important to us, hence why we have adopted a rigorous approval system. This process is essential to ensuring that only bone fide pensions professionals are within the mallowstreet walls. 

REGISTER HERE TODAY!

The first step in protecting your online privacy is creating a safe password - i.e. one that a computer program or persistent individual won't easily be able to guess in a short period of time. 

Here are some password tips for how to set a strong password:

Do:

Include punctu@tion marks and/or numb3rs.

Mix capital and lowercase letters.

Include similar looking substitutions, such as the number zero for the letter 'O' or '$' for the letter 'S'.

Create a unique acronym.

Include phonetic replacements, such as 'Luv 2 Laf' for 'Love to Laugh'.

Don’t:

Use a password that is listed as an example of how to pick a good password.Use a password that contains personal information (name, birth date, etc.).

Use words or acronyms that can be found in a dictionary.

Use keyboard patterns (asdf) or sequential numbers (1234).

Make your password all numbers, uppercase letters or lowercase letters.

Use repeating characters (aa11).

Tips for keeping your password secure:

Never tell your password to anyone (this includes significant others, roommates, parrots, etc.).

Never write your password down.

Never send your password by email.

Periodically test your current password and change it to a new one.

Here’s a short list of the dos and don’ts that enable the mallowstreet community to interact respectfully, productively and beneficially:

 

DO

Be highly engaged and contribute your thoughts! The more you put in, the more you will get out.

Make sure your comment is relevant to the content.

Look for topics already covered before you post a new thread. Posting to an existing forum will increase the visibility of your post, as people tend to keep an eye on active topics (more than on the multitude of newly created ones).

Use the “Report” button that is present on every post if you think a moderator should check it for any reason. This is the best thing to do if you find a post inappropriate, rather than responding negatively.

Be patient with other users. Knowledge levels vary considerably, so try to contribute to the community by responding and helping others to learn.

If someone posts something with which you strongly disagree, be polite and let them know the reasons.

Remember that there is nothing wrong with being controversial; it often leads to the most engaging discussions. 

Let us know how we can improve the site or do things better.

Have fun. This is designed to be a highly productive and engaging environment where you can meet people and share your ideas.

 

DON’T

Swear. No swearing is allowed on mallowstreet, (not even with ast~@%sks!).

Get into slanging matches with other users. Any abusive comments will be removed. Serious abuse will result in the suspension of the poster. If you have an issue with another user, please use the “Report” button.

Make negative comments that you cannot justify about people or companies as this may be defamatory. Don’t mention any court cases as this may constitute a contempt of court.

Spam other users by trying to over promote your website, business, or products and services. Repeated pestering will result in you being blocked by the other user, and, in extremis, removal from the site.

Hassle the Subscribers – we’re sure you won’t! If people want to talk to you, they will get back to you.

Repeatedly re-post deleted topics or comments. Duplicates and copies of banned posts will be automatically deleted.

We have a dedicated page for mallowstreet mobile FAQ's. 

To access them please click here - mallowstreet mobile FAQs

mallowstreet is built on an industry-leading platform and has been designed by us to be as secure as possible. The data on the servers is encrypted, as is all of the traffic between browsers and the mallowstreet site. mallowstreet does not share your personal contact details with the community.

For help ensuring the security of your information on mallowstreet, read our Password Tips below.


mallowstreet mobileFAQ's

We have designed the mallowstreet mobile app to work on:
- iPhones running iOS 9 or later (iPads with iOS 9 or later will also be able to use mallowstreet mobile).
- Android phones running Android 5.1 or later (Android tablets should also be able to access the application, though they have not yet been fully tested).

Your username is the same email address you use to access mallowstreet’s main site. The password is also the same one you use to access the main site.
If you want to reset your password, click here.

No, mallowstreet mobile only works with iPhone or Android.

Yes, if you search for mallowstreet (or mallowstreet mobile) on your iPad’s App Store, make sure to change the search criteria at the top of the result screen from iPad Only to iPhone Only. As mallowstreet mobile was primarily designed for the iPhone’s screen, Apple require us to list the application in the iPhone applications section.

Yes. Whilst on the Newsfeed, Blogs or Forum sections, you will be able to see which Organisation or Fund someone is from by clicking on their picture, which will then take you to their profile.

Yes, you will be able to comment on a Blog post or Forum by scrolling to the bottom of the post.

Yes, you will be able to “like” a Blog post or Forum by scrolling to the bottom of the post and clicking on the “heart” or the share button.

Yes. In any blog post or forum thread there is a 'save for later' button at the bottom of their post in the Newsfeed. If you tap this, the post and all the shown comments will be saved locally to your phone for quick access, including when you are offline. To access this content, you will need to go to the “Me” tab at the bottom of the homepage.

Yes, if you go to messaging at the bottom of the homepage, you can create a new message by going to the top-right “pen” icon and searching for the contact in the search bar.

Yes, there are a number of different ways you can do this. If you are viewing the newsfeed, you will be able to click on a user’s profile and go to their page and click “connect” under their picture.
Alternatively, you can search for a user using the “search” button on the bottom right of the home page and then going to their profile, you are able to connect.
Another new feature is in “connections” on the bottom of the newsfeed, here we have listed some recommended connections for you. To connect with these members, you need to click on the “+” button to the right of their name.

Yes – we would love that! Please let us know here via the dedicated email: support@mallowstreet.com