Jack Woolcott

Jack is a Customer Success Manager at Mallowstreet, where he supports users of the SOFI AI platform with a focus on clarity, efficiency, and practical value. He began his customer success journey in marine technology before serving as a frontline police officer - an experience that sharpened his communication skills, resilience, and ability to stay cool under pressure. These qualities now shape his approach to client relationships and problem-solving. Outside of work, Jack is a creative enthusiast in music production and beatboxing. He’s also a proud husband and dad, always looking for new ways to grow, learn, and support the people around him.